RETURN POLICY

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At StunGunSupply.com we try to do whatever it takes to insure your complete satisfaction with your purchase. We want to be your source for online self defense supplies, and we know that the key to that success is complete customer satisfaction.

But in the event that you are not satisfied with your purchase, you may return your unused item to us within 30 days from the date of purchase for a full refund or credit. Refunds will be applied to the original credit card or PayPal account originally used for purchasing the product(s). Items paid for by check or money order will be issued a refund check within 10-15 days of receipt of returned merchandise. Credits will be assigned in the way of a "Gift Certificate" which can be used on your next purchased item.

The following conditions apply to "ALL" items returned for either refund, credit or exchange. Please insure you meet the following conditions prior to submitting a return:

• A "Return Merchandise Authorization" (RMA) number must be issued and authorized prior to returning ANY merchandise for refund, credit or exchange. Due to the amount of vendor material and other mail we receive daily, no shipped item(s) will be accepted by any member of our staff if the "RMA" number is not clearly marked on the outside of the package.



• Returned items must be received in a new / unused condition. Items returned will be inspected by a member of our staff for signs of usage, tampering, exchanged parts, scratches, dirt/debris, alterations or other signs of use. Item(s) returned which show signs of use or modifications in any way, will be shipped back to customer at customers expense.



• Please return all products 100% complete, including all original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete. No refunds, credits or exchanges will be honored if the returned item(s) does not meet "ALL" of the above criteria. Item(s) returned to our office which do not meet the above, will be shipped back to customer at customers expense.



• StunGunSupply offers free shipping to orders that are $100.00 or more. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you for the shipping cost incurred. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $44.95 plus $6.95 shipping, your refund will be the cost of the item which is $44.95. However, if your order was $110.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $103.05. ($110.00 minus $6.95 shipping on most orders).



• Customers who wish to return a product for exchange, credit or refund should insure that "ALL" the above conditions have been met. After meeting the above conditions, please follow the instructions at the bottom of the page for request of a "Return Merchandise Authorization" number.
  
  NOTE: NO REFUNDS, CREDITS OR EXCHANGES WILL BE ISSUED WITHOUT AN APPROVED "RETURN MERCHANDISE AUTHORIZATION" NUMBER.

• StunGunSupply.com makes every effort to insure that the product(s) you receive are the product(s) that you originally ordered. If you were inadvertently shipped the incorrect product(s), we will exchange or refund the purchase price, including shipping cost up to a maximum of $6.95, at our descretion depending on availability of the ordered product(s) once the incorrectly shipped item(s) have been received in our office.



• Returned items must be received in a new / unopened condition. Items returned will be inspected by a member of our staff for signs of usage, tampering, exchanged parts, scratches, dirt/debris, alterations or other signs of use. Item(s) returned which show signs of use or modifications in any way, will be shipped back to customer at customers expense.



• Please return all products 100% complete, including all original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete. No refunds or exchanges will be honored if the returned item(s) does not meet "ALL" of the above criteria. Item(s) returned to our office which do not meet the above, will be shipped back to customer at customers expense.



• Customer should return the incorrect item(s) using a shipping service that provides tracking information with signature confirmation. We will not exchange, credit or refund item(s) being returned to our store that were lost in transit. It is the customers responsibility to insure that the returned item(s) arrive at our office. The above recommendation is for your protection as item(s) are periodically lost during transit.



• No exchanges, credits or refunds will be submitted prior to the incorrectly shipped item(s) being returned to our office. The correct ordered product will ship the next business day after receipt at no additional shipping cost to customer.



• For customers who are needing items quicker, please request a refund when you sign up for your "Return Merchandise Authorization", then purchase a new replacement item. Your replacement item will ship the next business day depending on availability. A refund will be applied within 10 - 15 business days after receipt of the returned item(s).



• Customers who wish to return a product for exchange, credit or refund should insure that "ALL" the above conditions have been met. After meeting the above conditions, please follow the instructions at the bottom of the page for request of a "Return Merchandise Authorization" number.
  
  NOTE: NO REFUNDS, CREDITS OR EXCHANGES WILL BE ISSUED WITHOUT AN APPROVED "RETURN MERCHANDISE AUTHORIZATION" NUMBER.

• Upon receipt of your shipment, shipping contents should be inspected for order completeness. If an item is missing from your order, you MUST contact our office within two (2) business days after receipt of your shipment. No replacement item(s) will be shipped if we are not contacted within two (2) business days after receipt.



• Please keep in mind that depending on shipment size and product availability, products may ship in seperate boxes. Item(s) shipped seperately, although they may ship on the same day, may periodically arrive on seperate days depending on the shipping carrier. Please insure that your ordered product(s) have not been shipped seperately prior to submitting a "Return Merchandise Authorization".



• At StunGunSupply.com we make every effort to insure that your order is fulfulled in it's entirety. In order to do this, each order is inspected prior to shipping. If your shipment is found to have been lacking, a replacement item(s) will be shipped to you on the next business day depending on availability, at no additional cost to the customer. If the missing item(s) is out of stock, we will contact you and give you the option of either waiting for item restocking (usually no longer than 10 days), a credit for future purchase or a full refund, including shipping cost for the missing item(s) up to, but not to exceed $6.95.

1. Log into your account at StunGunSupply.com by entering your user name and password you entered during your order process.



2. Select Orders History from Your cart menu.



3. Search for the order you would like to create a return request for.



4. Click on its number or status, and the Order details page opens.



5. Scroll down to the * Create return request form.


* Note: A customer can create return requests only for products the product return time of which is greater than 0 (zero). If you do not see the Create return request form on the Order details page, the creation of the return request is impossible. It means that either the return time of the products in your order is 0 (zero), or the time during which the return request could be placed expired.


6. Set the amount of the product(s) you want to return.



7. Select the reason for returning.



8. Select the action you would like the store administration to do for you.



9. Please explain the reason for the return in the comment section.



10. Click on Create.